In the thread
The draft shows up on the ticket. It does not open a second tool.
Support agent
Reply in the thread. A person still sends it.
Relay drafts a response from the docs you already have. The team edits, then hits send.
Placeholder marks. Not customers.
A person sends it
Relay does not press send. The button stays with the team.
One page
This demo is a launch page. There is no app behind it.